Refund & Cancellation Policy
Last updated: July 2026
This policy explains how refunds work for XwerseMovies' Request feature. Streaming movies and TV shows on XwerseMovies is completely free and has no subscription to cancel — this policy only concerns the one-time payment made when you submit a Movie, Season, or Complete Web Series Request. All amounts are in Indian Rupees (INR).
1. Request Payments Are One-Time, Not Recurring
Each Request (Movie ₹9, Season ₹29, Complete Web Series ₹59) is a single, one-time charge for that specific request — there is no subscription, no renewal, and nothing to "cancel" afterwards. You only pay again if you submit another Request.
2. Refunds
A refund is due in these situations:
- Request rejected — if an admin rejects your Request (e.g. the title genuinely can't be sourced), you get a full refund.
- Not delivered in time — if your Request isn't completed within a reasonable time beyond the estimated 24–72 hour window and our support team can't resolve it, you're entitled to a refund.
- Duplicate charge — you were charged more than once for the same Request due to a technical error.
- Unauthorized transaction — a payment was made without your authorization (subject to verification).
To request a refund under these circumstances, contact us within 7 days of the transaction via our Contact page, including your registered email and the payment reference/order ID.
Once a Request has already been Completed (content uploaded and made available to you), it is not eligible for a refund, since the service you paid for has been delivered.
3. Refund Processing Time
Approved refunds are processed back to the original payment method (UPI, card, or netbanking) via Cashfree Payments, and typically reflect within 5–7 business days, depending on your bank or payment provider.
4. Failed / Pending Payments
If a payment fails or remains "pending" on Cashfree's checkout and no Request is created, no amount is retained — any amount debited due to a failed transaction is auto-rewersed by Cashfree/your bank, typically within 5–7 business days, without needing to contact us.
5. Contact
For any billing question or refund request, reach out via our Contact page.